Paypal Here - item catalogue sync between website and mobile (inc photos)

[tom_b]

Hi everyone

I'm fairly new to using the card reader and app (although have used others), and have a hopefully simple question: why don't Items I have created in my Item Catalogue accessed through the website appear in my PayPal Here app on my mobile device (product photos included)?

I spent a lot of time creating an item catalogue with good images to accompany each product, but nothing gets transferred to the app. Surely I don't have to create this all again, and transfer the item photos to my mobile device for upload?  

Thanks, Tom

[wppc-mddcva]

Tom, did you ever get an answer to your question? I have a similar question but don't see any responses to yours.

[mountainkiddo]

I read someplace here on this community site that you have to turn off your phone in order for the inventory to download from the PC to the Phone. Not sure yet if that works, but try it and see.

[wbriers]

Same problem here! I created items on a PC through the browser but they don't show up in the app on Android. I've restarted my phone and that didn't help.

[sisterssota]

I am having issues with this as well. A few days ago I entered in all of my items. Yesterday, there was nothing in there. Today half of it is- but the rest is still MIA. Hoping for a solution asap as I have a big craft fair next weekend!

[wbriers]

I figured it out, at least for my problem. I originally created items on the website in the item catalog, but they didn't show in the PayPal Here app. I then found a second item catalog on the website, it's under the Tools menu, in PayPal Here submenu, then you will see 3 drop-downs, one is Item Catalog. I recreated all my items here and they immediately show up in the app. I hope this helps others.

[wbriers]

To clarify, the first time I created my items was under Tools > Invoicing > Items. This doesn't show up in the app. But going through Tools > PayPal Here > Item Catalog worked... But not on Chrome, I had to use Internet Explorer.