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Paypal Captcha in endless loop

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Contributor

Paypal Captcha in endless loop

I have a donate button on my website that links to the url for a hosted PayPal button. When I'm in the Chrome browser, I cannot get past the "I'm nota  robot" recaptcha screen after clicking on the donate button. It keeps flashing. I am not able to enter anything nor escape out. It's an endless loop. If i click on the website's donate button from another browser, it works correctly.

How do I fix this?

Thanks.

13 REPLIES 13
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Contributor

Re: Paypal Captcha in endless loop

I'm having the same issue in Google Chrome.  It's been going on since Recaptcha was added to Paypal.

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Contributor

Re: Paypal Captcha in endless loop

My issue is also only in Google Chrome. 

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Contributor

Re: Paypal Captcha in endless loop

Yes, I'm having the same problem.  At the moment, I cannot buy anything through my PayPal account because of that loopy loop.  I get the "we're having problems" message and get to view all their page code, out in the open, no need to click 'see page source' in the right click drop down menu.

 

I can access my PayPal account using my Password Manager (I use TrueKey), but that's it.  So, instead of buying products through my PayPal account, I have to provide my cc number to the seller directly.  Oh joy.

 

I'm running into site messes all over the place due to the lack of staff needed to keep the show running.  Sort of like trying to film a movie with no one there but the actors.  No script, no makeup, no cameraman, no ...

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New Community Member

Re: Paypal Captcha in endless loop

Are you using a tab suspender in Chrome? If so add the following URL to the white list of the tab suspender options. https://www.paypal.com/auth/validatecaptcha

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Contributor

Re: Paypal Captcha in endless loop

I am not using a tab suspender.

Thank you for replying.

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New Community Member

Re: Paypal Captcha in endless loop

Hello, I had the same issue and it seems it was due to a chrome extension. You may deactivate all your extensions on the page chrome://extensions/  and reload Paypal in a new tab. In my case, it was Grammarly that was causing the issue. 

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Contributor

Re: Paypal Captcha in endless loop

@ hype8912

 

Thanks for the tip!  I don't know at this point if that will work, but since the tabber I was using doesn't provide at particular option, I simply deleted the app.  It was a lousy tabber anyway - instead of opening a new window and keeping my original window, it took the place of my Chrome browser completely, as in no longer accessible, and didn't even capture all the tabs I had open before doing so.  Sorry, I forgot to grab the name of the app before deleting it.

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New Community Member

Re: Paypal Captcha in endless loop

I have the same issue not on Chrome, but on Firefox. It doesn't give recaptcha the time to validate and instead reloads immediately,

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New Community Member

Re: Paypal Captcha in endless loop

My problem appears to have been caused by the Disable HTML5 Autoplay extension.

 

I disabled that extension and the reCAPTCHA "I'm not a robot" button appeared on the page.