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Payment Weirdness

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Payment Weirdness

Hello...

Story:

We have a regular business PayPal Account and a PayPalgiving Account.

We are a non-profit.

For some reason, when we test donations via our website on a desktop, it goes to the Giving Account.

When we test donations via our web site using a mobile phone, it goes to the business account.

I know: bizarre.

In addition to this, we've had problems with donors saying they've donated, and we never see the donation (which is awkward to say the least...)

We've checked everything without web site managers and even tried to "speak" to someone at PayPal (which took weeks...of course).

Does anyone have any ideas?

Thanks!

 

(And I'm guess ing on the Category/Board below, so please feel free to recommend a better combo).