PayPal won't respond and they won't release my payment

[TheShoeRack]

Hey so I recently sold a few items with PayPal goods and services. The items delivered yesterday morning. I have not received the money even 30 hours after delivery. On top of that, I tried to contact paypal to see what was going on. It has been 6 hours and I have received no response. everytime I open the chat to see what's the status, it just shows that an agent will respond in 2 minutes, 3 minutes, and more. Can someone please tell me what I should do or when I could get my money because I really need the money. Thanks

[sharpiemarker · Accepted solution]

@TheShoeRack 

If you are experiencing delayed funds availability, here are some shipping tips that may help you get your payment sooner:

• Add tracking information: If you provide tracking information from one of PayPal’s supported carriers in the transaction details page, your payment should be available 1 day after PayPal can confirm the delivery date. 

• No Shipping Info: If your item doesn't need to be shipped (e-books, piano lessons, etc.), mark the order as Processed and provide the required details.

• Buyer confirmation: A buyer will receive a notification email once you've uploaded the tracking number. When your buyer confirms they've received the item, the payment will be released immediately. (You can also ask buyer to confirm receipt sending them the steps below.)

Here’s how (These options may not be available for some countries):

Seller/Recipient: Add tracking information, FIRST:

1. Click Activity at the top of the page.

2. Find and click the original payment for the item or service.

3. Click Add Tracking Info.

4. Select an Order Status: Processed or Shipped with or without tracking info.

Buyer/Sender: To confirm you've received an item:

1. Go to Activity.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.

Note: Not all purchases require receipt confirmation.

If buyer/sender does not 'confirm receipt', or PayPal wasn't able to 'confirm delivery'. you may have to wait up to 21 days for PayPal's system to release funds.

[TheShoeRack]

@sharpiemarker I did update the tracking right before I shipped the shoes. PayPal should've confirmed delivery by now. They won't even reply to my message so I don't know what to do. I really needed the money today and I am not ready to wait 21 days

[harrietvictor22]

It's 21days now and my cash is still on hold I thought now it would have reflectled