PayPal's Error: Payment from Customer Got Refunded by PayPal's Mistakes

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Hi PayPal,

 

My customer informed me that she didn't cancel the payment and shared the screenshot with me.  However, the payment was refunded to her which I didn't.  Looks like PayPal refunded it by mistakes after I confirmed my email address.  How did it happen?  Anyone encountered before?  How did you solve it?

 

Your prompt response is appreciated.  Thanks!

 

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