PayPal receipt received via email however never paid through PayPal!

[Starla4]

Hi, I paid for an item on a website with a card that is not linked to any PayPal account. I then received a PayPal receipt for the payment. Can’t see this transaction on my PayPal statements. Where or how can I find it?

[kernowlass · Accepted solution]

@Starla4 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.