We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
This sounds like something that would need to be reported to PayPal to investigate. I would suggest contacting Customer Support. You can locate their contact information by clicking on 'Contact' at the bottom of the PayPal page.