PayPal Here lost transaction

ScotlandBread
New Community Member

We are struggling to get PayPal Here transactions (sales made using our PayPal Here card reader) transferred into our Xero accounting system. PayPal transactions that are made via our online shop go through to Xero OK. But it seems that PayPal Here transactions are automatically transferred – except for the fee element. We need to capture the full transaction detail in order to account for sales and VAT correctly.

 

In trying to sort this out, I archived a PayPal Here transaction that had appeared in Activity Report. Does anyone know how I can un-archive it because it seems to have disappeared completely (i.e. when I run a report on archived transactions for the day in question it doesn't show up).

 

Any advice would be very welcome.

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