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Pay by card option not showing at checkout

DesignRoomC
Contributor

Pay by card option not showing at checkout

Hi, I have a SquareSpace store linked to my Paypal business account and I have had several customers who have found that the 'pay with card' option is not showing when they get to the checkout stage. Not everyone has or wants to use a PayPal account to pay so I need the card option to ensure that I'm not losing sales. Can anyone advise what might be wrong?

Thanks!

3 REPLIES 3
sharpiemarker
Esteemed Advisor

Re: Pay by card option not showing at checkout

@DesignRoomC 

 

Go to Account Settings (gear icon) > Website Payments > Website Preferences > Update > PayPal account optional


Kudos & Solved are greatly appreciated. 🙂
DesignRoomC
Contributor

Re: Pay by card option not showing at checkout

Thanks @sharpiemarker  for your reply. I have checked and that option is already set to 'on'. The problem I'm having is that for some customers the pay by card option is available but not for otter's - I'm guessing it would be something to do with the customer's IP address but dont know for sure?

sharpiemarker
Esteemed Advisor

Re: Pay by card option not showing at checkout

@DesignRoomC 

 

Yes, in that case, the card option availability does depend on the customer's cookies, ip, country, etc.


Kudos & Solved are greatly appreciated. 🙂