Pay by card option not showing at checkout

DesignRoomC
Contributor
Contributor

Hi, I have a SquareSpace store linked to my Paypal business account and I have had several customers who have found that the 'pay with card' option is not showing when they get to the checkout stage. Not everyone has or wants to use a PayPal account to pay so I need the card option to ensure that I'm not losing sales. Can anyone advise what might be wrong?

Thanks!

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3 REPLIES 3

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@DesignRoomC 

 

Go to Account Settings (gear icon) > Website Payments > Website Preferences > Update > PayPal account optional


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DesignRoomC
Contributor
Contributor

Thanks @sharpiemarker  for your reply. I have checked and that option is already set to 'on'. The problem I'm having is that for some customers the pay by card option is available but not for otter's - I'm guessing it would be something to do with the customer's IP address but dont know for sure?

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@DesignRoomC 

 

Yes, in that case, the card option availability does depend on the customer's cookies, ip, country, etc.


Kudos & Solved are greatly appreciated. 🙂
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