Passing minimum information onto PayPal

[rusty09]

I've just starting to use a photography shopping cart that accepts payments through PayPal. It has a page in the shopping cart workflow that asks for a customers full details, such as name and street/postal address, phone number and email address. While this is needed for the posting of prints, if people want to purchase digital downloads only, does PayPal require anything other than the customer's PayPal linked email address?

[PayPal_Martina · Accepted solution]

Hi @rusty09,

Thank you for your post and welcome to the Community forum!

In general, when a buyer makes a purchase, we do not request them to insert their personal information if they have a registered PayPal account. All the required information, in fact, is requested through their PayPal account when they register their account. If the system is requesting you to provide your buyer's information, it may be that it is the selling platform and not PayPal that asks you to do so. 

I hope this helps!

Martina 

[rusty09]

Thanks. Thought that might be the case. I'll ask the vendor to simplify the form for digital downloads.