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Pairing the card reader
To pair your PayPal Here card reader with your mobile device, follow these steps:
Bluetooth not picking up card reader?
Go to https://www.paypal.com/uk/webapps/mpp/how-to-use-paypal-here#welcome for more information
I am struggling to pair my card reader (v1) to my iPad.
I followed your instruction and tried to do "Factory reset" by inserting a pin into the opening next to the power button, but it did not work...
Green triangle lights flashes around 15 times, and Red and Green lights flash alternately.
It would be helpful if you can tell me what I should try.
Thank you very much for your help.
I have had issues with this card reader they have sent me 3 and all havent worked now they refuse to help me becuase it is out of warrenty - this car reader has only ever worked once for me.
Awful product, terrible costumer service, called the number you suggested 5 times, stupid automatic voice ask me all the questions and after verifying me, says "I will now connect to an operator" and hang up.
the device is never visible to Bluetooth, tried with 4 different device, trying several factory reset... Nothing, not visible.
Sorry to hear you have had this experience. Have you tried all of the steps in my article above? Here is the best number to call to speak with our PayPal Here team directly 020 8080 6500 or 0800 358 9448.
I agree I have had 3 and all haven't worked, except one time I was able to make one transaction, the version 1 is a terrible product and does not pair with the new iphone software. After sending me 3 devices that don't work they now say they will not help me because I am out of warranty, when the product didn't even work in warranty. Also wont allow me to have a version 2 without paying another £70.
Sorry to hear you have had this experience. I will ask that a member of the PayPal Here team reach out to you on this issue to discuss the details. Please bare in mind it will be tomorrow and by phone.