I did an initial loan application on April 13. Yesterday (April 23) I received a notice that I would be sent information to establish credentials and upload documents within 1 day. The email provided a list of documents, and I prepared them. This morning I received a "reminder" saying that I should have already received the email with information on how to set up my portal to upload the needed documents. But I never received that email - only the reminder. I checked my spam folder. I have looked around in my account, and tried the Help center, but I can't find any information. The messaging app in the Help center says to try back during business hours, because no agents are available - but it is business hours. I'm desperate to move this process forward, but I am stuck, because I haven't been sent the information I need to go to the next step. Does anyone have ideas on how I can move forward, or possibly talk to a human about my issue?
Thanks!
