PDT - Not returning to site - genericError
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We have suddenly started experiencing issues today where customer's payments are being successfully processed but PayPal PDT is not returning back to our site. Instead, the customer just sits on the Paypal page, and the only button/link back to our site doesn't contain any data.
-Auto Return setting is set correctly ( not been changed)
-Sandbox works fine
This was working fine yesterday, only started having issues today.
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Express Checkout
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Have same problem for last 4 days. Reported it to PayPal Tech Support 3 days ago. Still waiting for a fix.
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I have had the same issue for the last few days... very annoying, as auto-return is a critical function to our business.
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Same here. PDT has not been working since Oct 23. It is an important part of my business delivery process. And PayPal support just replied to my support request on this subject with a request for me to submit my ticket in a different manner, so I am getting nowhere right now.
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Having the same problem...website return is not working...on sandbox or on ,live site..
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I found a workaround in this thread where PDT now returns to my website after purchase for both my live and sandbox Buy Now buttons.
Workaround:
I edited the button under Profile > My selling Tools > Manage selling
then checked "Take customers to this URL when they finish checkout", used the same return url has I have set in Profile > My selling Tools > Website preferences.
I also have a pending ticket submitted with PayPal tech support to resolve the underlying issue.
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From Paypal today:
I apologize for the inconvenience this issue has caused.
The PayPal Product Developers have identified the root cause of the issue, and have created the coding needed to resolve this issue.
They have stated that they are looking at rolling out the fix tomorrow 11/14/2018.
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Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Click/Cancel Option after Returning to my Site? in Merchant Products and Services Archives
- WooCommerce losing connection with Paypal after customer clicks to pay in Merchant Products and Services Archives
- Re-shipping to an Insufficient Address?? in Managing Risk and Fraud Archives
- returning to merchant site in Merchant Products and Services Archives
- PDT - Not returning to site - genericError in Merchant Products and Services Archives