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Order Delivered to Customer with shipping attached

QueenBrittsy
New Community Member

Order Delivered to Customer with shipping attached

I am a new business and I sent customer their stuff they received it and I entered the shipping information into PayPal they still won’t release payment why... Her package says delivered
1 REPLY 1
Hemerk
PayPal Employee

Re: Order Delivered to Customer with shipping attached

Hi @QueenBrittsy 

 

In most cases, if you use either UPS or USPS, the system can detect if the tracking number shows Delivered. In 24 hours time after it has been delivered, the funds should be made available to you. How can I release my payment(s) on hold?

https://www.paypal.com/us/smarthelp/article/how-can-i-release-my-payment(s)-on-hold-faq3743

 

Hopefully you chose the correct courier, entered a valid tracking number and shipped the address to the same location as indicated in the transaction details.

We can try to get help from your buyer as well. Please send them this link below. How do I confirm receipt of an item?

https://www.paypal.com/us/smarthelp/article/faq4176


Hope this helps!

Kudos and Solved are highly appreciated.