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Not showing the amount of money in my PayPal account

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New Community Member

Not showing the amount of money in my PayPal account

I’m trying to place a customers order and she sent the money. It says received, but it also says pending. Every time I try to place the order it tries to charge my card. And my PayPal isn’t showing an amount. What do I do?
1 REPLY 1
Moderator

Re: Not showing the amount of money in my PayPal account

Hi makkouture1,

 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

 

If the received amount is pending it would mean this payment has been placed on hold until you provide valid tracking information has been provided and the item shows as delivered to the customer's address.

 

More informationon this can be found here - https://bit.ly/2PB11xI

 

- Siobhan