Missing payment?
SamHernandez
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Posted on
Mar-24-2020
08:16 PM
Hi, everyone, I recently sold a product, but the notification never came and it doesn't have it in my activity either. I asked the gentleman I did business with, and he sent me a screenshot, but everything on it was correct.
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Receive money
1 REPLY 1
JD5261
PayPal Employee
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Apr-03-2020
11:43 AM
Welcome to PayPal community.
If you are expecting money from someone, but don’t see it in your PayPal account, it could be because:
- The sender sent the payment to the wrong email address, spelled your email incorrectly, or entered the incorrect phone number. Please confirm with the sender the exact spelling of the email address or phone number they sent the payment to. If it was sent to the wrong one, ask the sender to cancel the payment and re-send it to your correct email. If it was sent to a different email address, just add and confirm it to your PayPal account. Once you confirm the email address, the payment will appear immediately.
- The email address on your account is not yet confirmed. You'll see the payment on your account once you complete the registration process by confirming your email address.
- You could be a victim of a scam on Craigslist or other classified websites or may have received a fraudulent email disguised as a payment notification from PayPal. Before you ship anything, log in to your PayPal account and check that you were actually paid. We never ask you to provide a tracking number via email. If you’ve been paid, you’ll always see the payment in your PayPal account.
Hope it helps!
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