Missing Credit/Debit Card payments by Guests who don't have Paypal

tara555
New Community Member

Hi, I'm running a fundraiser at the moment, and the fundraising page is telling me that certain people have donated money via a credit or debit card as a Guest User without either having a Paypal account, or at the least without logging in. These payments are not showing up in my Paypal account along with the payments made by others with a Paypal account, and the money also hasn't appeared in our bank accounts. The first of these payments was made on the 19th of May 2021, so 10 days ago. So where has the money gone to?

Login to Me Too
0 REPLIES 0

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.