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Manager Log in problem

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Manager Log in problem

Hi, I'm trying to integrate Payments Pro to my website and everything was fine until the last step which was to log in to the manager panel, from where I would be able to make the transaction process mode to live in order for my website be able to process payments( I need to use my PayFlow credentials in order to log in for the first time) however when I when type my credentials it displays an error : 

Error: Bad login/password combination. Please try again.
 
Tried everything - log in from a different browser, double check credentials, contacted the sales team and they couldn't help with the issue, wrote an email to technical team, but they don't reply. Please help