Limited Account for 2 months - No Response From Paypal Team

[CarlScarpa]

Hello, 

Our account has been limited since March, additional documentation was requested, ID, Proof of address, and all that was provided immediately but the status still says 'Submitted for review'. 

I have emailed them several times, and the only response was on the 30th April 2020 saying this would be resolved in 24 hours - but it still isn't resolved. I've tried calling but the phone lines are down because of COVID-19. 

We have customers looking for refunds and we need to process payments - this is urgent. It seems crazy that a large business like Paypal and we can't get a response from them at all. 

Can anyone help or point me in the right direction? Any help would be very much appreciated. 

Kind Regards, 

Fiona

[Okrib]

Had exactly the same thing, but I think it has been resolved as we have been able to transfer money to our account and also do refunds.

But it's impossible to get hold of anyone, they seem a total mess at the moment. Working Capital support team in the UK are not on the phones.