Incorrect email address on customer receipt issued from PayPal Here

KAPickell
New Community Member

I do not want the primary email address for my PayPal account given to my customers on their receipts issued through PayPal Here. I have a separate customer service email address I would like to give to them on their receipts. I have entered this customer service email into PayPal Here via the Android app, added it as a second confirmed email on my PayPal account, and updated my business settings in my profile with this information, however receipts issued by PayPal Here are still showing the wrong email address. Is this a bug, or is there another place somewhere that I need to add my customer service email address?

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@KAPickell 

 

Try making the customer service email address the primary email address of the PayPal account if that doesn't work. You can still log on with the other email address even if it is not the primary email address.


Kudos & Solved are greatly appreciated. 🙂
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