I received a payment but my balance + wallet are zero

exiistenz
Contributor
Contributor

Hi!

I'm new to the community but have been a PayPal user for many years now - primarily for online selling + purchasing. 

Typically, when I sell an item (on ebay, depop, etc.), I receive a Paypal notification and see the money in my balance. This time however, I received the notification and can see the positive transaction, yet I can't find the money anywhere. It's not in my Paypal balance, wallet, bank account, etc. The sale happened yesterday.

Does anyone have any advice or know how I should resolve this? I feel I could be overlooking something...

 

Many thanks~

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