I send quotes and invoices that clearly say "no refunds." One of my customers requested a refund through his credit card company, so PayPal funded it, then opened a case. I sent a copy of my policy and the invoice the customer paid. The case has now been "resolved in the buyer's favor," which means my own refund policy has been rendered null and void by PayPal and/or the credit card company, and I am out $1,400.
What he bought was tickets to a soccer game in England which has yet to be played because of the corona virus. I was in regular contact with him, stating we are all waiting to see what will happen re: refunds, the game being scheduled, etc. He obviously lost patience with that process.
And just to be clear, I am 100% legal and authorized to sell tickets.
My question is, Who determines my refunds policy? Is there even a point in saying "no refunds" if I will be forced to issue one anyway?
