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How do I provide Paypal with the information/documents they require for a charity?

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How do I provide Paypal with the information/documents they require for a charity?

I've wasted an hour so far since reading PayPal's message suggesting that we register our nonprofit as a charity (which we are) to get a reduction of the fees we pay Paypal on donations we receive. I change our status from nonprofit-other to charity, but after logging off, the change goes away. Nowhere along the wild goose chase through Paypal menus do we get a place to input our EIN or upload documents.

 

A call to customer support yielded a recommendation to go to www.Paypal.com/confirmcard, a page that it appears to be a place to fix problems with a credit card.

 

I now question whether this aggravation is worth a minute more of my time.

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