How do I get my real name off the email that clients get?

Empathy
Contributor
Contributor

Hi, I did quite a bit of searching and tried different options/edits to try and get my real name not to be sent to the email of people who send money. There seem to be different settings that can make the real name be sent though, and some of the recommendations I found online don't seem to be working. 

 

So I'm looking here before contacting customer support in hopes someone can help me. I asked a client who got an email showing my name to send me a screenshot of what they see, and here is what they sent me:

 

28c699f0e3bb045b4b99fe8a0a656a84

 

I verified my real name is not in the active invoice, so I don't think that's what's causing it. 

Where do I change it so that it doesn't show up in the way he sees it?

Thanks!

Empathy

 

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Empathy
Contributor
Contributor

It won't let me edit the original post, but in case the screenshot doesn't show up for you, here is the link to it: https://i.gyazo.com/28c699f0e3bb045b4b99fe8a0a656a84.png

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