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Help! PayPal donations declined - Not for profit question

JulieSUCCESS
New Community Member

Help! PayPal donations declined - Not for profit question

Hi - hoping someone can help. We recently set up a PayPal account as a not for profit (UK registered charity). We had several donations come through OK in October. Today we had a large annual conference which is where we collect most of our annual donations - and PayPal is not working! Donors trying to donate get a message that reads 'this organisation's account is inactive'. Ive been into our PayPal account and cant spot any obvious problem. Any ideas????