Ebay withholding money

[masonsharon]

Ebay has been withholding money for a charity in our account for nearly 8 months now surely this is illegal can anyone help

[kernowlass]

@masonsharon 

As this forum has nothing to do with Ebay as its Paypals forum then why not ask on Ebays forum?

[masonsharon]

Sorry Kudos see my new post re this x

[masonsharon]

Sorry for my mistake, didn't even realise that I had written Ebay on my earlier post, I ment PayPal! My group do things to make money for Cat Charities, our latest one was back in November , We made just over £250 which PayPal still hasn't released yet , surely this isn't legal, is there anything we can do .if anyone can help we will be grateful, thank you in advance.

[kernowlass · Accepted solution]

@masonsharon 

'Kudos' is what you click on to say thank you, my username is kernowlass.

However your best bet is to ring customer services as it seems very odd to have held payments for that long.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.