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Donation als Product sale??

mickael22
New Community Member

Donation als Product sale??

Hello Paypal, i have a serious issue with one of your online service, how is it possible that donations made are being considerated by you as the sale of a product?? i sent you many e-mails regarding this topic but you just ignore my communications! Now i have the issue that i got twice a donation and the ones who did claim the funds back and this is unacceptable! Please answer my e-mails or should i escalate it further?? regards Mike

1 REPLY 1
PayPal_Siobhan2
Moderator

Re: Donation als Product sale??

Hi mickael22, 

 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

 

The rate charged will depend on the reason you are receiving funds into your PayPal account. If you are a registered charity you may apply for our charitable rate when receiving donations into your PayPal account. More information on this is available here - https://www.paypal.com/uk/smarthelp/article/how-can-i-get-my-nonprofit-set-up-with-paypal-to-accept-...

 

- Siobhan