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Damage to card reader detected message on on my Paypal here card reader

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Damage to card reader detected message on on my Paypal here card reader

I had this error message today. What is gutting is that I have only used it on less than four occasions. I had kept it stored in my cupboard, in its own case for some time.  It has not been subjected to any abnormal conditions, so i do not understand why this would happen.

I called paypal and spent over twenty minutes with a Customer Care Representative who told me that they cannot help me as the device was bought through Amazon and it is out of warranty. What a load of nonsense. I said to them how would they feel if they were in my shoes, i was shocked to here them say that ‘how I feel is irrelevant to this’. No compassion at all. Frankly i am most disgusted with this device and the Paypal customer support team. I am certain that this device is not fit for purpose and should have been replaced free of charge.

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Contributor

Re: Damage to card reader detected message on on my Paypal here card reader

Exactly the same here, hardly used, in pristine condition, has always lived in it's little box and now when I need it in two days I get the 'damage detected' error message. Same thing, both where I bought the the reader and PayPal don't want to take responsibility. I intend to take this higher as I've read now it's a really common problem. What a ripoff they are! Did you get any resolution?

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Re: Damage to card reader detected message on on my Paypal here card reader

So PayPal doesn’t seem to respond to card reader corruption questions
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New Community Member

Re: Damage to card reader detected message on on my Paypal here card reader

I had the same problem with the device and if I remember correctly paid more than $100 for it when it was new.  I have had mine for a couple of years but only used it a few times as it was not really necessary to take credit cards over the phone, (didn't know that).  So now as I have read so many people have encountered the same problem with this (now a couple years old) card reader. So I am convinced that paypal programmed these to stop working after a certain amount of time, so you would be forced to buy another one!  Planned  obsolescence.  I personally think this should be a class action lawsuit against them, but who can prove it?   My 2 cents,, but I won't be buying another one from paypal.... I change services first.   

Also Customer No-service, was not helpful.. and basically said sorry you will have to buy another one...   I think they planned this from the beginning. 

 

 

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Re: Damage to card reader detected message on on my Paypal here card reader

Same problem.   Pristine, kept in box only used a couple of times and now says 'Damage to reader detected.  Contact paypal for assistance.  

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Contributor

Re: Damage to card reader detected message on on my Paypal here card reader

I got my card reader three years ago. I need it for three days per year when I have a Christmas craft fair. So I used it for three days in 2016, put it away for a year, used it for three days in 2017, put it away for a year, and used it for three days in 2018. No problems whatsoever, it charged up and worked perfectly without Being touched in the interim. Tomorrow is the opening day of my 2019 craft fair and it is not working. I'm responsible for taking payments not just for myself but for six other people. Half of our sales are by card, this will affect us badly. Having read the other threads on here about this problem it looks like I’m going to have no joy contacting PayPal about it.

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Re: Damage to card reader detected message on on my Paypal here card reader

Used once and then got out of box 2 years later and guess what? Card reader damaged. Its not been anywhere other than in a drawer. Clearly not fit for purpose. Paypal only interested in charging for another reader. They wont get 54 GBP for that or any other fees from now on

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New Community Member

Re: Damage to card reader detected message on on my Paypal here card reader

Hi yeah exactly the same problem here only used it a couple of times and stored in box.  Based on the comments it doesn't seem like Pay Pal will be any help to resolve it. 

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Contributor

Re: Damage to card reader detected message on on my Paypal here card reader

I have the same issue, the thing is mine has never been used, got it 3/4 years ago and never used it opened it last week turned it on and so the error, now can't get hold of anyone at PayPal to resolve, have a similar issue with the previous model and that I did use all the time reached out to PayPal at that time and all they did was give me code to get 5% of this one. 

 

Paypal as this seems to be a common problem are you replacing the faulty one? @paypal @paypalhere

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Contributor

This is the reason they aren't working

This is the reason...

I too have the same issue. The reader was working fine and has just been sat on a shelf in my shop during the 2020 COVID closure. Now I get the error and it doesn't work. I did read on another forum a reply from PayPal which explained that…

The unit is not meant to be left uncharged for long periods as this damages the battery.

I note from the people complaining, that many say this exact thing, the unit has been very little used, or left for a long time. So, this is the issue. As the unit has not been regularly charged (3 months in my case) this has effectively killed it. PayPal’s stance seems to be that it’s our own fault and so we must stump up to buy another - with no guarantee that it wouldn’t do the same after 12 months. Considering they only come with a 12-month warranty, then you risk having to purchase a new reader every year. I agree with others that the unit is not fit for purpose. It is a rechargeable device that gets damaged irreparably if you don’t constantly charge it. This is ridiculous. They sell us this product that clearly isn’t fit for purpose. And when it stops working, they charge us for another.