Customized email response

raindrop_cs
New Community Member

How do I get Paypal to trigger a customized thank-you email to my customers?

Login to Me Too
1 REPLY 1

Oregon11
Advisor
Advisor

@raindrop_cs

 

It's not possible to customize or modify the email template that is sent from PayPal to a merchants customers.

 

If you want to send a custom confirmation email/receipt for an order, it will need to be developed and programmed into your system. PayPal's Instant Payment Notification can be setup to send messages about transactions to your website, and from there—to your customers.

 

Here is a PayPal link with details on IPN.

 

https://developer.paypal.com/webapps/developer/docs/classic/ipn/integration-guide/IPNIntro/#ipn-over...

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.