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Curious PayPal button behaviour

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Curious PayPal button behaviour

Hi,

 

We have a PayPal button for paying with credit cards/PayPal, but users complain that paying with the card does not work. I have tried a PayPal button (created in Tools->PayPal buttons) and really it does not work, after clicking on the button I get different results across browsers.

If I click on the button in Chrome/Firefox I get a page with the "Create an Account" button (chrome01.png). And after clicking on "Create an Account" the correct page with the "Pay Now" button appears (chrome02.png)!? I think it is an issue in a system, it is not logical.

If I click on my PayPal button in Edge I get the correct page (edge01.png) immediately.

You can find the test button at https://www.tibosoftware.com/archive/misc/ppbtest.htm

Notes:

  • I tested the button in a private browsing mode to have clean cookies
  • "PayPal Account Optional" setting is switched 'On'
  • The behaviour is also dependent on browsing history (cookies). The correct page appears if some history exists, incorrect if empty history (tested in Firefox)

Could you please help me?

Libor

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1 ACCEPTED SOLUTION

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Contributor

Re: Curious PayPal button behaviour

It was solved by a PayPal technician, he wrote me: "I have made a change to your account to try to provide the option to pay via debit / credit card without creating an account as often as possible."

1 REPLY 1
Contributor

Re: Curious PayPal button behaviour

It was solved by a PayPal technician, he wrote me: "I have made a change to your account to try to provide the option to pay via debit / credit card without creating an account as often as possible."