I have received counterfeit shoes, although originally I have started the claim, because the package took ages to turn up, then I changed the dispute because both pairs were incorrect, then upon further inspection both of the pairs of shoes are fakes. PayPal doesn’t let me comment on the dispute until the seller responds first, which takes them weeks! I’m worried that I will run out of time. Any help appreciated.
However if the item was bought in the UK then you can take action in the small claims court against the seller selling fakes or inform trading standards, if the seller knows you may do this then they may issue a refund.
Lastly if you funded your paypal payment via a credit card then you also have the option if the paypal dispute does not work out to try a chargeback via your card issuer?
Advice is voluntary. Kudos / Solution appreciated.