Chip and Tap Reader no longer pairing with my phone since most recent PayPal Here update.

jarethamarie
New Community Member

I've never had a problem pairing my Chip and Tap Reader with my iPhone 7 via bluetooth, until the last update for PayPal Here installed on my phone on February 5th.

 

Now, each time I try to connect via the PayPal Here app, it says it doesn't detect the reader.

 

When I try to pair from my iPhone's Settings menu, it detects the reader, but says it isn't compatible.

 

I've tried uninstalling and reinstalling the PayPal Here app, but it didn't help.

 

Anyone else had this problem since the most recent update?

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1 REPLY 1

moosewoodcreek
Contributor
Contributor
Ever since the update all my readers have quit working too. My devices recognize the reader but that's it. It wont read at all when the card is swiped. I have had to enter cards manually and can only hope they fix this! Good luck!
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