Card reader update

[Jillfilmer]

dont seem to be able to update my card reader! says on my phone and palpal device downloading 1/23 but nothing happens, even if i leave it for hours?

also i see under updating reader on phone os version and mpi version, but they dont respond if i click on them.

[PayPal_Natasha]

Hi @Jillfilmer, 

Thank you for your post and welcome to the Community Forum!

I am sorry to hear that you are encountering an error when trying to update the card reader. Not to worry. We have a helpful tool to assist with troubleshooting this upgrade. 

I hope this helps further. If you find the troubleshooting steps unsuccessful, you can contact our PayPal Here support.