Card reader is losing battery power even while it's plugged in

CAGCT1
Contributor
Contributor

My card reader has beed taking a long time to charge. After several hours, I got it up to 93%. But when I checked ½-hour later the battery power level had dropped to 84%. The card reader had been plugged into my computer the whole time, an my computer never went to sleep.

 

I also noticed that the status lights don't automatically go on when it's plugged in.

 

Is my card reader toast?

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1 REPLY 1

PayPal_Cristina
Moderator
Moderator

Hi @CAGCT1,

 

Thank you for your post and welcome to our Community Help Forum!

 

I am sorry about your issue. In this case, please get in touch with us at this number <removed> (https://www.paypal.com/us/webapps/mpp/credit-card-reader-how-to/chip-and-tap-reader)

 

I hope this helps.

 

Cristina

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