Card Denied but still Shows up in account

Crystal0525
New Community Member
I used Paypal card reader and It denied my customer credit card 2 times then I close the app and got back in and it worked. Now it says i charged her 3 times and shows uo in paypal account. I try and refund but will not let me.
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Crystal0525

 

Ask her if its showing as awaiting authorisation in her paypal account?

If so then if the payments are not claimed they would time out 30 days post payment.

HOWEVER the funds 'should' only be pending in her funding source so she should be able to contact them and ask them to release the pending funds as they would now not be required and once released she could try again?


Advice is voluntary.
Kudos / Solution appreciated.
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