Hi @MarneyP,
I'm sorry to hear that you're having a technical issue with your PayPal Here device. Please contact customer service for some troubleshooting to determine if it's something that canbe fixed or if a new device is needed.
To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter.
I hope this can be resolved quickly!
Olivia
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