unauthorized transaction

richmaan
Contributor
Contributor

Dear community,

 

I am selling some digital products through paypal. Paypal freezed my 2000  and saying that the customer put these transactions as  unauthorized transaction. I have bought those services from some other companies and then deliver to him digitally but i have all the logs that he has used the services i have provided. 

the first transaction  was at the end of December and then  January and then Feb. 

how it is possible that someone else is using my customer's account for 3 months and the original account holder does not even know about it. 

 What is the best way to respond.

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2 REPLIES 2

PayPal_Martina
Administrator
Administrator

Hi richmaan,

 

Thank you for your post and welcome to the Community forum!

 

I am sorry to hear that this happened. Unfortunately, digital items would not be covered under our Seller Protection policy if the buyer files an unauthorised claim. You can find more information here.

 

I hope this helps!

Martina 

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egUsername
Contributor
Contributor

File a police report, no recourse to be found here.

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