unauthorised Refunds

Technextday
New Community Member

Hello,
can anyone advise us on this.
we have notice some Unauthorised Refunds being made through our account.
we have tried to contact customer support - who have admitted that PayPal are at fault and we would get our money back.
however this has not happened - when we try to escalate it with PayPal, we get told all the managers are busy and we would get a call back - but never do.
does anyone know have I can contact a senior manager at PayPal to get this resolved or how to start a legal claim against PayPal to recover our funds
thank you

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