eBay Local Pick Up - Paypal Chargeback "The buyer stated that they did not authorize this purchase"

Unauthorized
Contributor
Contributor

Paypal chargeback case opened because "the buyer stated that they did not authorize this purchase."

This was a "Local Pickup" transaction using eBay.

 

I provided PayPal with photograph of buyer holding the item, however PayPal favored buyer for the following reason(s):
- We did not receive proof of shipment.

 

Has this happened to anyone? Is there anything else I can do?

Neither PayPal or eBay is willing to help.

 

If you're a seller on eBay, I do not recommend using "Local Pickup" option unless its like car where you have verified transaction through DMV!

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Unauthorized

You should never use paypal for an item that is to be collected or personally delivered as you have 0 seller protection.

Your buyer can collect the item and then file a dispute for non receipt of item / unauthorised / chargeback. As you would have no tracking number to prove delivery of the item to him then you would lose the dispute.

That is why Ebay give you the option of 'cash on collection' and you can state in your decription that that is the only payment you will accept. If a buyer pays with Paypal then you are allowed to refund that payment and re-state 'cash on collection'.

That way you have cash in hand / no wait / no fee / no risk of a dispute.


Advice is voluntary.
Kudos / Solution appreciated.
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