does paypal ask for money to update from personal to business account?

[storti1029]

I sold a wedding dress and shipped it out.  PayPal is stating that I owed the buyer a refund for upgrading to business account in order to receive the money. the buyer is now asking for an additional $400 in order to get the money sent.  This seems like a scam and I tried calling PayPal (Offices already closed) and I called my bank.  This is the first time using paypal.  This seems fishy.

[kernowlass]

@storti1029 

100% SCAM.

SCAM.

They encourage you to accept a direct Paypal payment and may ask you to send the item internationally.
No funds or activity of the transaction shows in your Paypal account and any emails may go into your junk/spam folders.

You will get/got a "fake" email that looks as though it is from paypal.....it isn't because they don't have a Paypal account and have no intention of paying you.
It will say the buyer has paid ...you won't have been paid.
They will tell you that the payment is released when you provide paypal with a tracking/shipping number......this won't happen.

Once you have become a victim they may try again with more fake Paypal emails with other reasons that you must send them a payment for custom fees / to verify, expand or upgrade an account.

Paypal NEVER tell you to send an item before the payment is showing in your paypal account.
Paypal do not tell you to send trackable, they advise it for selling protection but it is not compulsory.