appeal decision on resolved case
Laura442
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Posted on
May-07-2018
09:08 AM
I was paid for a watch and sent the watch instantly and now the customer has the watch and has been refunded. I sent my tracking info upon the initial case opening but still had the case go in the customers favour. I want to appeal the decision against me but each time i try to upload the tracking for the delivered goods the site does not let me and has no functionality to let me. An impossible correction
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Managing Disputes
1 REPLY 1
kernowlass
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May-07-2018
09:51 AM
Does the tracking number show online delivery of the item to the buyer?
If so phone customer services and appeal it.
Advice is voluntary.
Kudos / Solution appreciated.
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