Who pays the refund
rabbit4781
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Posted on
Dec-04-2020
05:38 AM
I sent a parcel to customer but it has got lost. Parcel was tracked with Hermes. I didn’t pay for insurance as it is used items and do not have original proof of purchase, therefore am not able to claim from Hermes.
I have no problem in refunding the customer as it’s not her fault. However, is she able to get refund from PayPal instead of from me??
Your thoughts would be appreciated.
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