TWICE in the last month or so I've encountered serious problems with Paypal. FIRSTLY, I sold a phone in used condition and it was returned for being in good condition. The money was STOLEN back whilst I paid a Shutl bill leaving me with £5.49 to last ELEVEN days. SECONDLY, I bought a phone from Ebay with a cracked screen, spent £40 & THREE hours fixing it & then gave it to my Aunty in perfect condition. 3 weeks later it was reported LOST or STOLEN. I contacted the seller & you ruled in my favour. The seller has the phone back now AND you've decided NOT to refund me DESPITE the phone being returned. The Seller CLEARLY damaged the phone KNOWING full well that was the only hope in keeping my cash. I DID NOT POST the item. My Aunty returned it with next day recorded post. It WAS RECEIVED as my messages will PROVE.
YOU HAVE TAKEN THE PHONE AND MY MONEY AFTER PLUNGING ME INTO A SUICIDAL FINANCIAL SITUATION. I CAN'T AFFORD FOOD OR ELECTRICITY.
How on Earth can you possibly regard this as FAIR... ?
If this is not resolved I will NEVER use your service again & will seek legal advice from a small claims court.
How can you possibly promote the selling of stolen goods by your theft of my money AND the handset ?