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UGERNT! Buyer asks to ship to the same address but different name

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UGERNT! Buyer asks to ship to the same address but different name

Hello,

I've just sold an item through PayPal G&S and the buyer is asking to ship to the same address as the one indicated in the transaction but using a different name.

Would I still be covered by the seller protection?

Please answer ASAP.

Many thanks in advance.

Ivan

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Esteemed Advisor

Re: UGERNT! Buyer asks to ship to the same address but different name

@ivan_navi

 

Is that mailing address on the payment? If not, then refund the buyer and have them add the shipping address to their PayPal account and send payment again, selecting the correct address when making payment. Otherwise, you won't be covered. You must ship to the address on the payment details as one of the basic requirements to be covered under seller protection. Or you can add "c/o or attn: [different name]" to the package but ship to the full address as shown on the payment.


Kudos & Solved are greatly appreciated. 🙂
1 REPLY 1
Esteemed Advisor

Re: UGERNT! Buyer asks to ship to the same address but different name

@ivan_navi

 

Is that mailing address on the payment? If not, then refund the buyer and have them add the shipping address to their PayPal account and send payment again, selecting the correct address when making payment. Otherwise, you won't be covered. You must ship to the address on the payment details as one of the basic requirements to be covered under seller protection. Or you can add "c/o or attn: [different name]" to the package but ship to the full address as shown on the payment.


Kudos & Solved are greatly appreciated. 🙂