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The buyer received the parcel and then claim a refund in Paypal

hk-hobby
New Community Member

The buyer received the parcel and then claim a refund in Paypal

This buyer reported not receive the eBay item and file a claim in Paypal. I have write a letter to Hong Kong Post Office to track the parcel. Hong Kong Post Office review the tracking and official reply me by letter that the parcel was delivered on 8 September 2020. Please find attached letter for your information. The buyer received the parcel and then claim a refund in Paypal, he want to cheat money. Please help me in this case in resolution center, the case is PP-D-83673811. Thank you!

1 REPLY 1
kernowlass
Esteemed Advisor

Re: The buyer received the parcel and then claim a refund in Paypal

@hk-hobby 

 

You need to contact customer services to resolve any account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.