The buyer has raised a claim - Why do i need to respond with return address

[jonnty]

The buyer has raised a claim against the product i shipped, I have had no further communication with the buyer and they will not respond to email,call's,txt.

The end date of the claim is tomorrow, Why do i have to provide a return address when i dispute the buyers claim to move forward?

Thanks in advance

J 

[kernowlass]

@jonnty

If paypal have found in favour of the buyer then you have to accept a return / refund.

If you don't then the buyer will get to keep the item AND have their refund.