Suspicious buyer - how to protect?

[mysc]

Dear Community

I recently sold a product on ebay. The buyer (from China) wanted to pay via Paypal, so I sent him a payment request.

The money is now "on hold" on my account. He has a lot of wishes that the package, the address and the waybill concerns.

Now I have seen in his eBay reviews that all reviews are positive, but in the text of the review is partly "Abuses Paypal buyer protection" or "buyer is an overseas fraud".

Do you have any idea what I should do? If I send him the goods, can he really demand the money back? How can I protect myself?

Thanks a lot

[kernowlass]

@mysc 

SOUNDS LIKE THIS SCAM, READ IT AND SEE.

They may buy on Ebay but they use an anonymous or hijacked Ebay account and DO NOT have a Paypal account so they can't use Ebay checkout.

They encourage you to accept a 'direct' Paypal payment and may ask you to send the item internationally.
No funds or activity of the transaction shows in your Paypal account and any emails 'may' go into your junk or spam folders.

You will get/got a "fake" email that looks as though it is from paypal.....it isn't because they don't actually have a Paypal account and have no intention of paying you.
It will say the buyer has paid ...you won't have been paid.
They will tell you that the payment is released when you provide paypal with a tracking/shipping number......this won't happen.

Paypal NEVER tell you to send an item before the payment is showing in your paypal account.
Paypal do not tell you to send trackable, they advise it for selling protection but it is not compulsory.
Delete any emails and ignore the scammers.

[mysc]

Hello

Thank you very much for your answer.

When I log into PayPal, I see in my dashboard the money I have received from him. It's just "on hold".

The case you described means that I only get one mail and don't see the money on the account - right?

So the payment is shown in my account. I am worried that I will ship the goods and he will open a Buyer Protection case. Just like he seems to have done with other people on eBay.

Thanks

[kernowlass]

@mysc 

ok if its pending under the new seller hold then the info is in the link below.

https://www.paypal.com/us/brc/article/funds-availability

That is unless its an echeque and gives you a clearance date and tells you not to ship until its cleared?

A buyer can open an Ebay or Paypal dispute for non receipt of item OR for item received but not as described so its up to you whether you want to sell the item or not.

Suggest you read up on Ebay and Paypals seller protection and then risk assess your own transactions.

When in doubt you can always refund and cancel the sale.