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Someone is saying they did not place order

Srendall
New Community Member

Someone is saying they did not place order

Someone has place a order and I have sent it to them. They are now saying a month later they didn’t place the order as in they have been hacked. PayPal is saying I should send the money back to them but I have sent the item off to the address requested. How does this work as I would have lost the money and then the item sent off?