Sold working item (Computer GPU), returning "dead on arrival". Steps to take?

phacebook
New Community Member

Hey everyone,


I know this isn't a new topic but just wanted to gather some concrete actions to take.

 

I sold a computer GPU (980 Ti) in working condition -- took it out of my computer running perfectly, put it on a shelf until it was sold. The buyer has contacted me and said that it arrived dead. The story is a bit goofy because they said it was dead, but then clarified their entire computer wouldn't turn on with it installed (Which that has nothing to do with the GPU), then they bought an identical one on Amazon and that it worked first try. I'm worried they may have taken parts from mine or fried it somehow.

 

I haven't approved the return on PayPal yet. I also covered the initial shipping for $250 with USPS just in case. Should I:

 

  1.  Accept the return and inspect the item
  2. If it's actually fine, resell it and this is over
  3. If it's dead, open a dispute with USPS or PayPal?

If it's dead, the only possibilities are damage in shipping or that the buyer jacked it up. Let me know what the best thing to do here is so I'm not out $250.

 

Thanks in advance.

Cheers!

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@phacebook

 

That maybe out of your hands if the buyer opens or HAS opened a paypal dispute?


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Kudos / Solution appreciated.
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